We are very much aware of the concerns surrounding the recent Coronavirus outbreak and the measures announced by the UK Government. We would like to reassure all of our clients that we will do absolutely everything within our powers to continue with as much normality as possible throughout this difficult time. Clearly we may find ourselves short staffed or indeed working from home from time to time but we are in a good place to continue to respond to our customers' needs. We must use a common sense approach to balance the needs of our clients with the health and well-being of our staff and contractors. As far as I am concerned, if we all apply common sense and listen to what the Government is advising, we will get through this together.
IT IS WORTH NOTING THAT ANY VOICEMAIL LEFT ON OUR OFFICE PHONES WILL BE SENT TO US AS EMAIL FILES AND REPLIED TO ACCORDING TO URGENCY. HOWEVER WE ARE INCREASINGLY SELF-ISOLATING AND SO YOU WILL UNDERSTAND IF THERE IS A DELAY IN US GETTING BACK TO YOU. YOU CAN ALSO CONTACT US THROUGH OUR FACEBOOK PAGE (LINK ON HOME SCREEN)
This is a tough time for a lot of people. Jobs and hours may be under threat and we know that the threat of losing your home if you don't pay your rent is not a nice thought. Clearly we are only your managing agent and not your landlord and so, whilst we cannot do anything but sympathise, we will be doing everything that we can to work with anyone facing financial difficulties to try to help them through the situation with the help of their landlord. Again, common sense will be our approach. Anyone facing financial difficulty specifically because of the Coronavirus will receive as much help as we can give them. Again it is important that we all continue to pull together like we always have and there is no reason why our good relationships should not continue. I am certain no landlord wants to evict a tenant anymore than tenants want to be evicted. The Government has a plan to help it seems but the details on how to access the finance available seem thin on the ground at the time of writing. As a tenant however you should PAY WHAT YOU CAN and pay the rent in full at the correct time if possible
We understand that the Government has now pledged to help employers to support staff that need to be temporarily kept from working up to 80% of the UK average wage. Hopefully this will be enough to keep families going and bills paid during this difficult period
If you believe that you are going to experience financial problems and may not be able to pay your rent please TALK TO US. It is really important that we talk to you about your options so please don’t put your head in the sand and hope the situation will go away. If we are talking then we can make progress
PAY WHAT YOU CAN TODAY - CLICK HERE TO MAKE A CREDIT OR DEBIT CARD PAYMENT
We are facing unprecedented uncertainty in light of this virus and we must think on our feet. As per the statement above we strongly believe that a common sense approach is needed and we will do our very best to steer all of our clients through the murky waters before us. Unpaid rent arrears will be dealt with on a case-by-case basis so that we can understand why the rent is not paid and take the appropriate action either to help or, if there is no clear justification, to enforce. It is important once again to stress that most tenants will not want to face losing their home and I am certain that if they can continue to pay their rent, they will. The UK Government has recently announced a 3 month moratorium on eviction proceedings. We do not believe that will affect ongoing proceedings (although we are still unsure) but it will stop landlords from beginning proceedings to evict their tenants during that period. However, it will not stop us from working hard to manage any rent arrears as we always do nor from issuing default notices where required. Our practices in that regard remain unchanged.
We will do our best throughout this process to give updates through our FACEBOOK page. If you scroll down you will see our Facebook comments on this page. You can click OUR LOGO in the top left corner and LIKE us to make sure you receive these regular updates. I would encourage you to do that as our Facebook page is also a fantastic way to contact us if we are unable to answer the phone or our offices are unattended for any reason
UPDATE 23RD MARCH 2020
Following instruction from the Prime Minister we will no longer be open to the public until further notice. Our management team will continue to oversee our portfolio and respond to essential maintenance as well as day-to-day management including administration of rent and other payments but we WILL NOT be leaving the offices to meet members of the public and nor will we receive them in our offices. Obviously we hope this situation does not last any longer than it has to but we also support the need to socially distance and avoid the spread of Covid-19 to the most vulnerable in our society
"Here at Rogers & Partners we have built a strong reputation over the last 25 years based on good service and professionalism. That is not going to change. All of our clients can rest assured that we will be there to provide good, honest and unbiased advice in order to make sure that everyone knows where they stand and what plans are in place to ameliorate the effects of the current situation on all of us. We will work together and that way we will remain strong" - Andrew Strevens - Managing director